Contact

Last updated: 27 June 2026

Page title: Contact · Shopify slug: contact

Got a question about an order, one of our home and garden products, or our service in general?
Our customer service team is here to help — and always aims to respond promptly, clearly, and helpfully.

Getting in Touch

The fastest and most reliable way to reach us is by email. This allows us to handle your query thoroughly and to send you a proper reply that covers everything you need to know.

Response Times

Messages sent to the email address above are usually answered within 24 to 48 hours on working days.
Messages received at weekends or on public holidays are handled on the next working day.

During particularly busy periods — around public holidays, seasonal sales, or major promotions — replies may take a little longer. In those situations we kindly ask for your patience, and can assure you that every enquiry will be properly looked after.

What to Include in Your Message

To help us handle your query as quickly and thoroughly as possible, please make sure to include:

• Order number — if your message relates to an existing order
• Full name — as it appeared on the original order
• Email address — used at the time of purchase
• Clear description of your query or the issue you've encountered
• Clear photographs — especially useful in the case of damaged or defective items

How We Can Help

Our customer service team is available to help across a wide range of topics, including:

• Questions about the status or tracking of your order
• Returns, exchanges, and refund requests
• Product details and availability across our home and garden range
• Complaints regarding damaged or defective goods
• General questions about our website or your customer account
• Your suggestions and feedback to help us continually improve our service

Business and Legal Enquiries

Business or legal enquiries — such as those relating to partnerships, business relations, or legal matters — should also be sent to our main email address contact@yanney.com, ideally with a clear note in the subject line. Your message will then be routed to the appropriate department without delay.

Privacy of Your Communication

When you contact us by email, the personal information you provide is used solely to handle your enquiry, and is processed in line with the applicable data protection legislation. You can find further information in our Privacy Policy.

Provider Information

Full legal information about our company is available on our Legal Notice page.